We bring design thinking, strategy, facilitation & program/change management skills tempered with real life experience in organisations that are experiencing great change.
We’re are a team of experienced professionals that are passionate about solving tough problems. We have decades of professional experience in various roles and industries. Whilst we are consultants, we understand the world from both sides of the fence having used consultants in our former corporate life in some capacity to deliver great outcomes.
Andrew has a proven track record of understanding what the client wants to achieve and is able to manage the process of turning Strategy into Action. Andrew also has had extensive experience working with family businesses and have assisted them with navigating the various complexities and challenges these businesses and families face.
Andrew is a member of the Turnaround Management Association (Australia and International), a Family Business Australia (FBA) Forum Facilitator, FBA Specialist Accredited Advisor and Member of the FBA (Qld) State Committee. Andrew is also a member of the USA's Family Firm Institute Inc and holds several directorships at private companies and family business councils.
Peter has an MBA & is a qualified educator.
Peter is a Director of Games on Board, a company which has applied Human-Centered Design to create a series of new wave board and App games for cricket enthusiasts. The games present an exciting fusion of traditional board games features with the appeal of modern electronic games.
Tough Problem helped us rapidly accelerate a corporate integration process. They listened to the brief, responded with a sense of urgency & quality, assembled the right team for our needs & commenced working with us in a true partnership fashion. The proven techniques, processes, training materials and tools they provided, enabled us to quickly get on with it. [Tough Problem] offer a practical, accessible, adaptable consulting service which helped QSuper achieve its objectives through a new and innovative approach.Tracey McFarlandHead of Integration Program
I knew that tough Problem would bring a pragmatic approach to designing, documenting and implementing our requirements, and that they would be capable of completing this intensive piece of work within the prescribed deadlines... They compiled a response that was both comprehensive & addressed The Rock’s requirements, but they also positioned it to meet the future needs of our organisation. Overall, they delivered a great “fit for purpose” outcome for The Rock.Stuart McDonaldFmr CEO , The Rock
Tough Problem was engaged by the C&K Association Limited’s Board to undertake a strategic and operational review following the resignation of the former CEO. After working with the Tough Problem team, the leadership team gained a better understanding of the business and the service to our key stakeholders. The guidance and assistance they gave us in developing focused initiatives to improve our total organisation was invaluable. Tough Problem was able to provide key insight on parts of the business that surprised a number of our long standing employees! They are a master of turning complexity in simplicity. With the help of Tough Problem we were able to improve our overall service to the front line staff, our head office accountability to each other and generate the largest surplus in C&K history. It was a great team to have around in our time of need.Mel ComerfordActing CEO C&K Association Limited