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What We Offer

Design and Innovation Consulting

Experienced, trusted advisors for your tough problems, innovative products, services and customer experiences.

Strategy Facilitation

Re-invent your strategy and planning process, design a strategy that sets you up for success and communicate it throughout your business.

Business Advisory and Program Execution

Find and deliver results to transform your organisation.

Skill Builder Program

Our unique and comprehensive Human-Centred Design, Customer Experience and Strategy curriculum. This includes our world class ‘Problem 2 Performance Toolkit’ for the practical application of Human-Centred Design.

The best way to predict your future is to create it


We run strategy sessions with senior teams to establish purpose and direction then help them build a roadmap to the future.

Human-Centered Design

We help teams design product and service experiences that mean something to their customers and stand out from the competition.


We help teams identify opportunities and deliver results through major transformation projects and programs.

Our Experts are always ready to work with you

Contact Our Team For a Free Consultation

Our Experts are always ready to work with you

Contact Our Team For a Free Consultation

Tough Problem helped us rapidly accelerate a corporate integration process. They listened to the brief, responded with a sense of urgency & quality, assembled the right team for our needs & commenced working with us in a true partnership fashion. The proven techniques, processes, training materials and tools they provided, enabled us to quickly get on with it. [Tough Problem] offer a practical, accessible, adaptable consulting service which helped QSuper achieve its objectives through a new and innovative approach.

Tracey McFarlandHead of Integration Program

I knew that tough Problem would bring a pragmatic approach to designing, documenting and implementing our requirements, and that they would be capable of completing this intensive piece of work within the prescribed deadlines... They compiled a response that was both comprehensive & addressed The Rock’s requirements, but they also positioned it to meet the future needs of our organisation. Overall, they delivered a great “fit for purpose” outcome for The Rock.

Stuart McDonaldFmr CEO , The Rock

Tough Problem was engaged by the C&K Association Limited’s Board to undertake a strategic and operational review following the resignation of the former CEO. After working with the Tough Problem team, the leadership team gained a better understanding of the business and the service to our key stakeholders. The guidance and assistance they gave us in developing focused initiatives to improve our total organisation was invaluable. Tough Problem was able to provide key insight on parts of the business that surprised a number of our long standing employees! They are a master of turning complexity in simplicity. With the help of Tough Problem we were able to improve our overall service to the front line staff, our head office accountability to each other and generate the largest surplus in C&K history. It was a great team to have around in our time of need.

Mel ComerfordActing CEO C&K Association Limited