Customer-Focused – Skill Builder Program

Our design and innovation “Skill Builder Program” is designed to help you create a more customer-focused organisation.

Our design and innovation “Skill Builder Program” is designed to help you create a more customer-focused organisation. (Click on any of the programs below to download a full course outline in PDF format.)

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An introduction to Human-Centered Design.

Gain experience using the processes and approaches that have guided great innovators and designers for decades. Set yourself and your team up to improve the value you create for your customers and organisation.

Human-Centred Design: How to Run a Design project.

Learn how to lead a team of people through a design project to deliver meaningful and valuable outcomes for your customers and organisation.

Build Your Toolbox

Customer Experience Pathway Mapping

Gain experience with a tool that will help you think about a product or service from a users perspective and design something that works for them.

Creative Thinking Tools for Business

Unleash the power of visualisation, dialogue and heuristics to help you think, create and plan your way out of tough problems.

Get your project off to a good start

See the world through the eyes of the customer

The AtwoB for Strategy Design

Equip yourself with the process, tools and techniques needed to deal with problems that do not respond to logic and analysis and build a roadmap for change.

Dynamic Customer Immersion Research Techniques

Dynamic Customer Immersion Research Techniques. Use active customer engagement techniques to build empathy for your customers and stay one step ahead of your competitors.

Generate innovative ideas

Bring your ideas to life

How to Run a Powerful Invention Workshop

How to Run a Powerful Invention Workshop. Equip yourself with the process, tools and techniques to tap into the creative potential within your organisation.

Rapid Prototyping Techniques

Rapid Prototyping Techniques. Learn how to test your ideas with your customers to progressively refine the design through a rapid series of iterations.

Our Experts are always ready to work with you

Contact Our Team For a Free Consultation

Other courses you may be interested in

TP9 – Performance Enhancing Thinking Tools for Teams – Training Program

Unleash the power of visualisation, dialogue and heuristics to help you think, create and plan your way out of tough problems.

Teamwork and collaboration are increasingly needed in the complex, rapidly-changing business world. Someone once said “the thinking that got you into the problem is unlikely to be the thinking that gets you out of the problem”.  Do you sometimes think “where do I start?” or “what can I do from here?”.

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Our Experts are always ready to work with you

Contact Our Team For a Free Consultation

Tough Problem helped us rapidly accelerate a corporate integration process. They listened to the brief, responded with a sense of urgency & quality, assembled the right team for our needs & commenced working with us in a true partnership fashion. The proven techniques, processes, training materials and tools they provided, enabled us to quickly get on with it. [Tough Problem] offer a practical, accessible, adaptable consulting service which helped QSuper achieve its objectives through a new and innovative approach.

Tracey McFarlandHead of Integration Program

I knew that tough Problem would bring a pragmatic approach to designing, documenting and implementing our requirements, and that they would be capable of completing this intensive piece of work within the prescribed deadlines... They compiled a response that was both comprehensive & addressed The Rock’s requirements, but they also positioned it to meet the future needs of our organisation. Overall, they delivered a great “fit for purpose” outcome for The Rock.

Stuart McDonaldFmr CEO , The Rock

Tough Problem was engaged by the C&K Association Limited’s Board to undertake a strategic and operational review following the resignation of the former CEO. After working with the Tough Problem team, the leadership team gained a better understanding of the business and the service to our key stakeholders. The guidance and assistance they gave us in developing focused initiatives to improve our total organisation was invaluable. Tough Problem was able to provide key insight on parts of the business that surprised a number of our long standing employees! They are a master of turning complexity in simplicity. With the help of Tough Problem we were able to improve our overall service to the front line staff, our head office accountability to each other and generate the largest surplus in C&K history. It was a great team to have around in our time of need.

Mel ComerfordActing CEO C&K Association Limited