Solutions Given Expression

With Human-Centered Design

We’re a group of experienced consultants that bring fresh thinking and new approaches to Strategy, Design & Delivery.

We help people build smart, human solutions that create value for their organisation and meaning for their users.

As a team we’re professional, easy and fun to work with. We’re strong on creative, fresh approaches to tough problems but bring deep commercial acumen to ensure we can deliver on time and to a budget.

We like to spend time with real customers and users to build a deep, textured understanding of their reality.

We use this to generate insights and high quality solutions that we can prototype, test, refine and deliver together.

What we offer

The Best Way To Predict Your Future Is To Create It

What We Offer

Hornet

A cloud-based, Tracking & Reporting Tool for effective business program management.
"Cost-effective control at your fingertips"

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Introduction to Human-Centered Design

Deepen your design knowledge by experiencing an end to end design challenge. This is your opportunity to learn design skills that will help you get ahead of the game.

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Contact Our Team For a Free Consultation

Speak To Our Team

What’s New at Tough Problem

Hornet plays pivotal role in company transformation

October 26, 2017

Launching a new product in a crowded market

August 11, 2015

Delivering a meaningful customer experience

March 31, 2015

Niche online experience

March 26, 2013

Tough Problem helped us rapidly accelerate a corporate integration process. They listened to the brief, responded with a sense of urgency & quality, assembled the right team for our needs & commenced working with us in a true partnership fashion. The proven techniques, processes, training materials and tools they provided, enabled us to quickly get on with it. [Tough Problem] offer a practical, accessible, adaptable consulting service which helped QSuper achieve its objectives through a new and innovative approach.

Tracey McFarlandHead of Integration Program

I knew that tough Problem would bring a pragmatic approach to designing, documenting and implementing our requirements, and that they would be capable of completing this intensive piece of work within the prescribed deadlines... They compiled a response that was both comprehensive & addressed The Rock’s requirements, but they also positioned it to meet the future needs of our organisation. Overall, they delivered a great “fit for purpose” outcome for The Rock.

Stuart McDonaldFmr CEO , The Rock

Tough Problem was engaged by the C&K Association Limited’s Board to undertake a strategic and operational review following the resignation of the former CEO. After working with the Tough Problem team, the leadership team gained a better understanding of the business and the service to our key stakeholders. The guidance and assistance they gave us in developing focused initiatives to improve our total organisation was invaluable. Tough Problem was able to provide key insight on parts of the business that surprised a number of our long standing employees! They are a master of turning complexity in simplicity. With the help of Tough Problem we were able to improve our overall service to the front line staff, our head office accountability to each other and generate the largest surplus in C&K history. It was a great team to have around in our time of need.

Mel ComerfordActing CEO C&K Association Limited