WE HELP ORGANISATIONS : build capability

Our professional ‘Skill Builder Program’ is designed to help your organisation become more customer-focused and equip your people with the skills & knowledge needed to tackle many of the challenges facing organisations today.

The Learning Experience     Dowload the Training Course Catalogue here

We provide a full suite of courses that will give you the foundation and experience you need to kick off, run and successfully deliver a project that delivers innovative, new value for customers and your organisation.

Our courses can be customised to meet the varying needs of individuals and organisations. We use techniques such as Pre-work, Simulated Experience, Reflection, Adaption and Coaching to strengthen the learning experience. Our courses effectively transfer skills and knowledge to your people so they can confidently apply design thinking in your organisation.

Download each course outline below... 

Hmily Shantala - Segment Propositions Manager, Telstra

"Telecommunications is a highly competitive industry and staying one step ahead of our competitors is always a big challenge. That’s the name of the game. I need to keep looking for ways to gain deeper customer insights and then work with a team to develop product solutions that will be valued by our customers."

Click on the links below to view each course outline;

1. An Introduction to Customer Based Design

2. Customer Based Design: How to Run a Design project.

3. Customer Experience Pathway Mapping

4. Creative Thinking Tools for Business

5. The A two B for Strategy Design

6. Dynamic Customer Immersion Research Techniques

7. How to Run a Powerful Invention Workshop

8. Rapid Prototyping Techniques (coming soon)