[toughproblem] resource centre

[toughproblem] Resource Centre

 
     

Peoplecare - Case Study

During 2012 Peoplecare a niche player in the Health Insurance sector engaged toughproblem to help it design and deliver a unique member experience.

At some stage, even a niche player is bound to attract attention if they consistently demonstrate industry outperformance. 

Collective Action Toolkit

Nov 26 2012
11
0

Another great resource for any Design Thinking strategist or practitioner. 

This toolkit was created to help community leaders bring together groups to solve shared problems and act on them. 

The Customer Experience - TP Newsletter May 2012

May 30 2012
1
0

The Customer Experience Download the Full Article: by Tough Problem - Newsletter  May 2012 Tough-Problem-Newsletter-May-2012 We literally encounter hundreds of 'designs' on a daily, weekly and monthly basis. Just think of all the objects, services or experiences you consume or interact with and you quickly realise that you can’t escape design. Buying a coffee, travelling on the train, brushing your teeth, going to the dentist, booking a flight on-line, paying a bill, buying a present and so on, have ALL been designed….The question from our perspective as a users of those experiences should be, “what makes a good design?”. In this edition learn more about the importance of Good Design, including topics suc ...

Midway Sales - Case Study

One of our clients, Midway Sales, is Australia’s largest importer and retailer of Chinese tractors and a fully Australian owned and operated family business.

Using the A two B process Midway Sales was able to refocus its core purpose, re-energise the directors as well has a clear strategic roadmap with planned goals to reach success.

Categories

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Resources

Customer Experience Pathway Mapping (Samples 1 & 2)
22/06/2013 1:04 PM | Tough Problem WebMaster
User Pathway Mapping
26/05/2013 1:00 PM | Tough Problem WebMaster
Framing the Problem as a Question
26/04/2013 12:56 PM | Tough Problem WebMaster
Dry Hire Online - Case Study
26/03/2013 11:44 AM | Tough Problem WebMaster
Peoplecare - Case Study
30/11/2012 2:43 PM | Tough Problem WebMaster
Collective Action Toolkit
26/11/2012 7:54 PM | Tough Problem WebMaster
Corporate Anthropology - The Journal of Business & Design
26/07/2012 6:32 PM | Tough Problem WebMaster
The Customer Experience - TP Newsletter May 2012
30/05/2012 8:22 PM | Tough Problem WebMaster
Midway Sales - Case Study
30/05/2012 12:37 PM | Tough Problem WebMaster
Design Thinking for Social Innovation - Tim Brown and Jocelyn Wyatt
20/05/2012 6:18 PM | Tough Problem WebMaster
D School
26/01/2012 5:15 PM | Tough Problem WebMaster
D.School Bootcamp
15/11/2011 5:03 PM | Tough Problem WebMaster
RSL Care - New Employee Experience - Case Study
30/10/2011 12:04 PM | Tough Problem WebMaster
3 Paths to Open Innovation - Booz&Co
5/06/2011 12:25 PM | Tough Problem WebMaster
Ridgy Active Clothes - Case Study
30/03/2011 1:23 PM | Tough Problem WebMaster

Resources by Date

2018 Jul  8  1
2017 Oct  18  1
2017 Sep  5  1
2016 Feb  37  1
2015 Dec  76  1
2015 Oct  171  2
2015 Aug  48  2
2015 Jun  28  3
2015 Mar  136  2
2014 Oct  147  11
2014 Sep  11  1
2013 Jun  38  1
2013 May  11  1
2013 Apr  28  1
2013 Mar  19  1
2012 Nov  36  2
2012 Jul  3  1
2012 May  109  3
2012 Jan  4  1
2011 Nov  6  1
2011 Oct  40  1
2011 Jun  9  1
2011 Mar  15  1
2010 Nov  4  1
2010 Oct  0  1
2010 Jul  16  1