[toughproblem] resource centre

[toughproblem] Resource Centre

 
     
Author: Tough Problem WebMaster

'Finger on the Pulse' - The Customer Experiment

In August we launched the ‘Finger on the Pulse’ series of compact guide-sheets for leaders. # 1 in the series, a ‘Design Thinking Guide’, was a compilation of questions to help leaders quickly assess how well the voice of the customer has been integrated in key projects and initiatives.

This is the second article in the series - The Customer Experiment, which demonstrates that unearthing customer insights can be achieved with minimum time and resources. You just have to be prepared to take on a learning mind-set

'Finger on the Pulse' - Design Thinking Guide for Leaders

[ToughProblem] have launched a ‘Finger on the Pulse’ series of compact guide-sheets for leaders. No. 1 in the series, a ‘Design Thinking Guide’, is a compilation of questions to help leaders quickly assess how well the voice of the customer has been integrated in key projects and initiatives. We believe that the quality of a conversation can be enhanced by asking smart questions. You will notice there is less emphasis on familiar questions which scrutinise budget, timeframes, milestones and risks etc (not that these are unimportant) and more around the depth of understanding of the business and customer needs.

SUGAR: Sweet but Deadly

THE SITUATION - Our Children are pure potential. Yet a lack of nutrition means… A lack of realisation, a lack of actualisation…lack instead of growth.

For the sake of our children’s futures; simplistic thinking  is NOT an option.
This calls for "Design Thinking".

Insurance Human Centred Design – Case Study

Being an exclusive provider of insurance services did not prevent our client from looking for ways to enhance the customer experience.  Tough Problem assisted the niche government agency using Human-Centred Design techniques to help design and deliver a unique member experience. As the client stated  “We wanted to position the organisation to become a valuable partner for our customers, based on a strong mutually-beneficial relations”

A catalogue of our Training Programs - Training Programs

This professionally designed curriculum will help your organisation become more customer-focused and equip your people with the skills & knowledge needed to tackle many of the challenges facing organisations today. 

We provide a full suite of courses that will give you the foundation and experience you need to kick off, run and successfully deliver a project that delivers innovative, new value for customers and your organisation. Our courses can be customised to meet the varying needs of individuals and
organisations

We use techniques such as Pre-work, Simulated Experience, Reflection & Adaption and Coaching to strengthen the learning experience. With our blend of theory, practice and reflection we can transfer skills and knowledge to your people so they can confidently apply design
thinking in your organisation.

TP1 - An Introduction to Customer Based Design - Training Program

The End to End Design Experience in one day - ONE DAY WORKSHOP

Deepen your design knowledge by experiencing an end to end design challenge.  This is your opportunity to learn design skills that will help you get ahead of the game.

Use design thinking to add value to your customers through innovative, meaningful experiences with your products or services.

The ability to approach problems in creative ways will be the key differentiator between equals in the new “Value competition” world.

This one-day course will get you using the philosophies and processes that have guided great innovators and designers for decades and set you and your team up to deliver value to your customers and your organisation.

TP2 - Customer Based Design: How to Run a Design project - Training Program

Harness the Power of Customer-Based Design  -  TWO DAY WORKSHOP

Learn how to lead a team of people through a design project to deliver innovative, meaningful and valuable outcomes for your customers and your organisation.

Design projects require a unique balance of creative thinking, stakeholder engagement and project skills. In an age where many products and services are becoming commoditized, successful organisations are able to develop deep insights about the context their products and services live within, then harness the hard and soft sides of design to develop and deliver solutions that work for the customer and the organisation. 

In this engaging and interactive two-day workshop you will learn how to use the tools, philosophies and processes that have guided the great innovators and designers via a comprehensive Customer-Based Design framework.

Categories

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Resources

strategy development : A two B - Fold Out
11/09/2017 4:32 PM | Tough Problem WebMaster
'Finger on the Pulse' - The Customer Experiment
15/10/2015 3:11 PM | Tough Problem WebMaster
'Finger on the Pulse' - Design Thinking Guide for Leaders
27/08/2015 5:00 PM | Tough Problem WebMaster
Kids Savings Product - Case Study
11/08/2015 1:47 PM | Tough Problem WebMaster
SUGAR: Sweet but Deadly
2/06/2015 4:51 PM | Tough Problem WebMaster
Insurance Human Centred Design – Case Study
31/03/2015 2:56 PM | Tough Problem WebMaster
AtwoB Information Guide
30/03/2015 11:38 AM | Tough Problem WebMaster
A catalogue of our Training Programs - Training Programs
30/10/2014 3:26 PM | Tough Problem WebMaster
TP1 - An Introduction to Customer Based Design - Training Program
29/10/2014 3:32 PM | Tough Problem WebMaster
TP2 - Customer Based Design: How to Run a Design project - Training Program
28/10/2014 3:38 PM | Tough Problem WebMaster
TP3 - Customer Experience Pathway Mapping - Training Program
27/10/2014 3:44 PM | Tough Problem WebMaster
Seven Simple Principles - Steve Jobs
26/10/2014 7:10 PM | Tough Problem WebMaster
TP4 - Creative Thinking Tools for Business - Training Program
25/10/2014 3:48 PM | Tough Problem WebMaster
TP5 - The AtwoB for Strategy Design - Training Program
24/10/2014 3:55 PM | Tough Problem WebMaster
TP6 - Dynamic Customer Immersion Research Techniques - Training Program
23/10/2014 3:59 PM | Tough Problem WebMaster

Resources by Date

2018 Jul  7  1
2017 Oct  18  1
2017 Sep  4  1
2016 Feb  37  1
2015 Dec  76  1
2015 Oct  169  2
2015 Aug  48  2
2015 Jun  28  3
2015 Mar  129  2
2014 Oct  146  11
2014 Sep  11  1
2013 Jun  37  1
2013 May  11  1
2013 Apr  25  1
2013 Mar  19  1
2012 Nov  36  2
2012 Jul  3  1
2012 May  97  3
2012 Jan  4  1
2011 Nov  6  1
2011 Oct  40  1
2011 Jun  9  1
2011 Mar  14  1
2010 Nov  4  1
2010 Oct  0  1
2010 Jul  16  1