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[toughproblem] Resource Centre

 
     
Term: Guide Sheets
7 post(s) found

'Finger on the Pulse' - The Customer Experiment

In August we launched the ‘Finger on the Pulse’ series of compact guide-sheets for leaders. # 1 in the series, a ‘Design Thinking Guide’, was a compilation of questions to help leaders quickly assess how well the voice of the customer has been integrated in key projects and initiatives.

This is the second article in the series - The Customer Experiment, which demonstrates that unearthing customer insights can be achieved with minimum time and resources. You just have to be prepared to take on a learning mind-set

'Finger on the Pulse' - Design Thinking Guide for Leaders

[ToughProblem] have launched a ‘Finger on the Pulse’ series of compact guide-sheets for leaders. No. 1 in the series, a ‘Design Thinking Guide’, is a compilation of questions to help leaders quickly assess how well the voice of the customer has been integrated in key projects and initiatives. We believe that the quality of a conversation can be enhanced by asking smart questions. You will notice there is less emphasis on familiar questions which scrutinise budget, timeframes, milestones and risks etc (not that these are unimportant) and more around the depth of understanding of the business and customer needs.

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Resources

strategy development : A two B - Fold Out
11/09/2017 4:32 PM | Tough Problem WebMaster
'Finger on the Pulse' - The Customer Experiment
15/10/2015 3:11 PM | Tough Problem WebMaster
'Finger on the Pulse' - Design Thinking Guide for Leaders
27/08/2015 5:00 PM | Tough Problem WebMaster
[tp] Design Self-Assessment Tool 2
29/06/2015 10:13 AM | [toughproblem] Web Master
[tp] Design Self-Assessment Tool 1
29/06/2015 10:11 AM | [toughproblem] Web Master
AtwoB Information Guide
30/03/2015 11:38 AM | Tough Problem WebMaster
User Pathway Mapping
26/05/2013 1:00 PM | Tough Problem WebMaster

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