[toughproblem] resource centre

[toughproblem] Resource Centre

 
     
Term: Design Thinking
10 post(s) found

DESIGN TEACHING MADE EASY - How to Deliver the Senior Design Curriculum

Senior Design Teachers, are you...

• Ready to teach the new Senior Design Curriculum next year?
• Apprehensive about leading the design thinking process?
• Want simple, practical ways to teach this curriculum?
• Want to know HOW-TO deliver it successfully and SMASH-IT-OUT-OF-THE-PARK?
• Want to learn HOW-TO confidently plan design units for your students?


This ‘Design’shop has been created so you can speed up your learning process, have fun doing it, build confidence to deliver this innovative curriculum and make the planning of the design units simple!

We show you HOW-TO-TEACH this curriculum by you actually doing it yourself.

'Finger on the Pulse' - The Customer Experiment

In August we launched the ‘Finger on the Pulse’ series of compact guide-sheets for leaders. # 1 in the series, a ‘Design Thinking Guide’, was a compilation of questions to help leaders quickly assess how well the voice of the customer has been integrated in key projects and initiatives.

This is the second article in the series - The Customer Experiment, which demonstrates that unearthing customer insights can be achieved with minimum time and resources. You just have to be prepared to take on a learning mind-set

'Finger on the Pulse' - Design Thinking Guide for Leaders

[ToughProblem] have launched a ‘Finger on the Pulse’ series of compact guide-sheets for leaders. No. 1 in the series, a ‘Design Thinking Guide’, is a compilation of questions to help leaders quickly assess how well the voice of the customer has been integrated in key projects and initiatives. We believe that the quality of a conversation can be enhanced by asking smart questions. You will notice there is less emphasis on familiar questions which scrutinise budget, timeframes, milestones and risks etc (not that these are unimportant) and more around the depth of understanding of the business and customer needs.

Insurance Human Centred Design – Case Study

Being an exclusive provider of insurance services did not prevent our client from looking for ways to enhance the customer experience.  Tough Problem assisted the niche government agency using Human-Centred Design techniques to help design and deliver a unique member experience. As the client stated  “We wanted to position the organisation to become a valuable partner for our customers, based on a strong mutually-beneficial relations”

D School

We came across this link to one of our favourite Design Thinking organisation. 

D.School at Stanford University institute of Design has put out a 3 part series of putting Design Thinking to Work

D.School Bootcamp

Written by Institute of Design at Stanford University this is a working document that captures some of the teaching of “design thinking”

This 36 page document covers each mode of a human-centred design, and describes a number of methods which supports your design thinking processes.

RSL Care - New Employee Experience - Case Study

The Starting @ RSL Care project team formed in late 2009 to understand what was happening in the space of induction and orientation. The team began to learn and apply a new methodology – Human-Centred Design, to understand the problem.  At this point in time, the team has been through the first three phases of the Design process: Problem Definition, Discovery-Immersion and Creation. 

The current New Employee Pathway has been designed based on the findings from interviews conducted with new employees in July. This pathway outlines the current experience a new employee has when starting at RSL Care. This has led the team to a number of insights/principles that any solution must meet to improve induction/orientation at RSL Care. Ideas have been developed based on this pathway and the findings from the interview process.  

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Resources

DESIGN TEACHING MADE EASY - How to Deliver the Senior Design Curriculum
23/07/2018 9:09 AM | [toughproblem] Web Master
'Finger on the Pulse' - The Customer Experiment
15/10/2015 3:11 PM | Tough Problem WebMaster
'Finger on the Pulse' - Design Thinking Guide for Leaders
27/08/2015 5:00 PM | Tough Problem WebMaster
[tp] Design Self-Assessment Tool 2
29/06/2015 10:13 AM | [toughproblem] Web Master
[tp] Design Self-Assessment Tool 1
29/06/2015 10:11 AM | [toughproblem] Web Master
Insurance Human Centred Design – Case Study
31/03/2015 2:56 PM | Tough Problem WebMaster
Design Thinking for Social Innovation - Tim Brown and Jocelyn Wyatt
20/05/2012 6:18 PM | Tough Problem WebMaster
D School
26/01/2012 5:15 PM | Tough Problem WebMaster
D.School Bootcamp
15/11/2011 5:03 PM | Tough Problem WebMaster
RSL Care - New Employee Experience - Case Study
30/10/2011 12:04 PM | Tough Problem WebMaster

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