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Insurance Human Centred Design – Case Study

Mar 31 2015

Insurance Human Centered Design – Case Study
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by Tough Problem - Case Studies Insurance-Human-Centered-Design-case-study.pdf

Being an exclusive provider of insurance services did not prevent our client from looking for ways to enhance the customer experience. 

Tough Problem assisted the niche government agency using Human-Centered Design techniques to help design and deliver a unique member experience. 

As the client stated  “We wanted to position the organisation to become a valuable partner for our customers, based on a strong mutually-beneficial relations”

Original source: Tough Problem Case Studies

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