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TP3 - Customer Experience Pathway Mapping - Training Program

Oct 27 2014

TP3 - Customer Experience Pathway Mapping - Training Program
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by Tough Problem - Training Programs TP3-Customer-Experience-Pathway.pdf

Uncover improvement and innovation hotspots  -  ONE DAY WORKSHOP

Deepen your design knowledge by experiencing a technique that will help you think about a product or service from a users perspective to help design something that actually makes sense for them.

Companies develop deeper connections with their customers when they deliver meaningful product and service experiences therefore providing a level of value that helps products and services resist the rapid ‘commodification’ of today’s markets. 

Customer Experience Mapping is an excellent tool for creating a differentiated customer experience. 

Customer Pathways can be used for finding opportunities and for describing how a changed process or system will affect the current customer experience. This course will teach you how to use customer pathways to develop a genuine understanding & empathy for the experience your customers are really having.

Call us to start a conversation and ask how we can customise a program for you.

This PDF contains the details of our current training program.

Original source: Tough Problem Training Programs

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