[toughproblem] resource centre

[toughproblem] Resource Centre

 
     

Hornet plays pivotal role in company transformation - Case Study

A large manufacturing company had performed strongly over decades, however a significant deterioration in market conditions had significantly impacted revenue forecasts and ultimately the projected NPAT for 2016/17 and 2017/18. This forced the company to re-assess its strategy to address the headwinds. 

The company had strict Bank Covenant ratios (around debt) and needed to be pro-active, otherwise they would exceed these ratios. To ensure they remained in a strong financial position, the Board supported a management proposal to implement a Transformation Program.

Social Media Governance starting from the Top Down

“Regardless of the nature or size your organisation is, it is no longer practical to simply assume that social media does not have the potential to affect or impact on your operation.” 

GET ON THE FRONT FOOT 
Over the course of this summer series, we will be examining the nature of social media and the impact it has on the business world.  We will be looking at best practices for social media governance and exploring strategies for social media management, along with the formation of plans for both engagement and disaster management. 

Is your company’s Social Media Disaster Crisis Management Plan up to the task?

Dec 10 2015
70
0
When a staff member from a St Louis Applebee’s Bar and Grill posted a photo of a customer receipt to the Reddit photo sharing website, what should have been an internal Human Resources issue, blew out in a matter of days into what has come to be known as one of the most widely publicised public relations train wrecks in the history of the internet.

'Finger on the Pulse' - The Customer Experiment

In August we launched the ‘Finger on the Pulse’ series of compact guide-sheets for leaders. # 1 in the series, a ‘Design Thinking Guide’, was a compilation of questions to help leaders quickly assess how well the voice of the customer has been integrated in key projects and initiatives.

This is the second article in the series - The Customer Experiment, which demonstrates that unearthing customer insights can be achieved with minimum time and resources. You just have to be prepared to take on a learning mind-set

Hornet - Cost-Effective Control at Your Finger Tips

Oct 01 2015
141
0
Time and again we see organisations spend huge amounts of effort and money in developing robust strategic or business plans. 

However in many of these instances, unfortunately the organisation find it hard to meet their desired goals or outcomes…not because the plan was flawed but the execution or implementation was not disciplined. 

'Finger on the Pulse' - Design Thinking Guide for Leaders

[ToughProblem] have launched a ‘Finger on the Pulse’ series of compact guide-sheets for leaders. No. 1 in the series, a ‘Design Thinking Guide’, is a compilation of questions to help leaders quickly assess how well the voice of the customer has been integrated in key projects and initiatives. We believe that the quality of a conversation can be enhanced by asking smart questions. You will notice there is less emphasis on familiar questions which scrutinise budget, timeframes, milestones and risks etc (not that these are unimportant) and more around the depth of understanding of the business and customer needs.

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Resources

Hornet plays pivotal role in company transformation - Case Study
26/10/2017 1:16 PM | [toughproblem] Web Master
strategy development : A two B - Fold Out
11/09/2017 4:32 PM | Tough Problem WebMaster
Social Media Governance starting from the Top Down
2/02/2016 1:01 PM | Wes Tatters
Is your company’s Social Media Disaster Crisis Management Plan up to the task?
10/12/2015 10:34 AM | Wes Tatters
'Finger on the Pulse' - The Customer Experiment
15/10/2015 3:11 PM | Tough Problem WebMaster
Hornet - Cost-Effective Control at Your Finger Tips
1/10/2015 12:00 PM | [toughproblem] Web Master
'Finger on the Pulse' - Design Thinking Guide for Leaders
27/08/2015 5:00 PM | Tough Problem WebMaster
Kids Savings Product - Case Study
11/08/2015 1:47 PM | Tough Problem WebMaster
[tp] Design Self-Assessment Tool 2
29/06/2015 10:13 AM | [toughproblem] Web Master
[tp] Design Self-Assessment Tool 1
29/06/2015 10:11 AM | [toughproblem] Web Master
SUGAR: Sweet but Deadly
2/06/2015 4:51 PM | Tough Problem WebMaster
Insurance Human Centred Design – Case Study
31/03/2015 2:56 PM | Tough Problem WebMaster
AtwoB Information Guide
30/03/2015 11:38 AM | Tough Problem WebMaster
A catalogue of our Training Programs - Training Programs
30/10/2014 3:26 PM | Tough Problem WebMaster
TP1 - An Introduction to Customer Based Design - Training Program
29/10/2014 3:32 PM | Tough Problem WebMaster

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2017 Oct  5  1
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2016 Feb  34  1
2015 Dec  70  1
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2015 Aug  44  2
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2015 Mar  107  2
2014 Oct  120  11
2014 Sep  10  1
2013 Jun  34  1
2013 May  11  1
2013 Apr  19  1
2013 Mar  17  1
2012 Nov  34  2
2012 Jul  3  1
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2012 Jan  4  1
2011 Nov  6  1
2011 Oct  35  1
2011 Jun  9  1
2011 Mar  13  1
2010 Nov  3  1
2010 Oct  0  1
2010 Jul  15  1