[toughproblem] resource centre

[toughproblem] Resource Centre

 
     

Social Media Governance starting from the Top Down

“Regardless of the nature or size your organisation is, it is no longer practical to simply assume that social media does not have the potential to affect or impact on your operation.” 

GET ON THE FRONT FOOT 
Over the course of this summer series, we will be examining the nature of social media and the impact it has on the business world.  We will be looking at best practices for social media governance and exploring strategies for social media management, along with the formation of plans for both engagement and disaster management. 

Is your company’s Social Media Disaster Crisis Management Plan up to the task?

Dec 10 2015
70
0
When a staff member from a St Louis Applebee’s Bar and Grill posted a photo of a customer receipt to the Reddit photo sharing website, what should have been an internal Human Resources issue, blew out in a matter of days into what has come to be known as one of the most widely publicised public relations train wrecks in the history of the internet.

'Finger on the Pulse' - The Customer Experiment

In August we launched the ‘Finger on the Pulse’ series of compact guide-sheets for leaders. # 1 in the series, a ‘Design Thinking Guide’, was a compilation of questions to help leaders quickly assess how well the voice of the customer has been integrated in key projects and initiatives.

This is the second article in the series - The Customer Experiment, which demonstrates that unearthing customer insights can be achieved with minimum time and resources. You just have to be prepared to take on a learning mind-set

Hornet - Cost-Effective Control at Your Finger Tips

Oct 01 2015
138
0
Time and again we see organisations spend huge amounts of effort and money in developing robust strategic or business plans. 

However in many of these instances, unfortunately the organisation find it hard to meet their desired goals or outcomes…not because the plan was flawed but the execution or implementation was not disciplined. 

'Finger on the Pulse' - Design Thinking Guide for Leaders

[ToughProblem] have launched a ‘Finger on the Pulse’ series of compact guide-sheets for leaders. No. 1 in the series, a ‘Design Thinking Guide’, is a compilation of questions to help leaders quickly assess how well the voice of the customer has been integrated in key projects and initiatives. We believe that the quality of a conversation can be enhanced by asking smart questions. You will notice there is less emphasis on familiar questions which scrutinise budget, timeframes, milestones and risks etc (not that these are unimportant) and more around the depth of understanding of the business and customer needs.

SUGAR: Sweet but Deadly

THE SITUATION - Our Children are pure potential. Yet a lack of nutrition means… A lack of realisation, a lack of actualisation…lack instead of growth.

For the sake of our children’s futures; simplistic thinking  is NOT an option.
This calls for "Design Thinking".

Insurance Human Centred Design – Case Study

Being an exclusive provider of insurance services did not prevent our client from looking for ways to enhance the customer experience.  Tough Problem assisted the niche government agency using Human-Centred Design techniques to help design and deliver a unique member experience. As the client stated  “We wanted to position the organisation to become a valuable partner for our customers, based on a strong mutually-beneficial relations”

Categories

Select a Category to refine the list:

Resources

Social Media Governance starting from the Top Down
2/02/2016 1:01 PM | Wes Tatters
Is your company’s Social Media Disaster Crisis Management Plan up to the task?
10/12/2015 10:34 AM | Wes Tatters
'Finger on the Pulse' - The Customer Experiment
15/10/2015 3:11 PM | Tough Problem WebMaster
Hornet - Cost-Effective Control at Your Finger Tips
1/10/2015 12:00 PM | [toughproblem] Web Master
'Finger on the Pulse' - Design Thinking Guide for Leaders
27/08/2015 5:00 PM | Tough Problem WebMaster
Kids Savings Product - Case Study
11/08/2015 1:47 PM | Tough Problem WebMaster
[tp] Design Self-Assessment Tool 2
29/06/2015 10:13 AM | [toughproblem] Web Master
[tp] Design Self-Assessment Tool 1
29/06/2015 10:11 AM | [toughproblem] Web Master
SUGAR: Sweet but Deadly
2/06/2015 4:51 PM | Tough Problem WebMaster
Insurance Human Centred Design – Case Study
31/03/2015 2:56 PM | Tough Problem WebMaster
AtwoB Information Guide
30/03/2015 11:38 AM | Tough Problem WebMaster
A catalogue of our Training Programs - Training Programs
30/10/2014 3:26 PM | Tough Problem WebMaster
TP1 - An Introduction to Customer Based Design - Training Program
29/10/2014 3:32 PM | Tough Problem WebMaster
TP2 - Customer Based Design: How to Run a Design project - Training Program
28/10/2014 3:38 PM | Tough Problem WebMaster
TP3 - Customer Experience Pathway Mapping - Training Program
27/10/2014 3:44 PM | Tough Problem WebMaster

Resources by Date

2016 Feb  29  1
2015 Dec  70  1
2015 Oct  151  2
2015 Aug  40  2
2015 Jun  22  3
2015 Mar  99  2
2014 Oct  106  11
2014 Sep  9  1
2013 Jun  27  1
2013 May  10  1
2013 Apr  17  1
2013 Mar  17  1
2012 Nov  28  2
2012 Jul  3  1
2012 May  58  3
2012 Jan  4  1
2011 Nov  6  1
2011 Oct  31  1
2011 Jun  9  1
2011 Mar  13  1
2010 Nov  3  1
2010 Oct  0  1
2010 Jul  11  1