Westpac // Macarthur Coal // Rio Tinto // Suncorp // AMAQ // Tourism Queensland
QSuper // Everyday Independence // Employers Mutual // Sunsuper // Peoplecare
Midway Sales // C&K Association // Bupa // Dryhireonline
Setting a 5 year strategic roadmap
With the ‘Health Industry’ undergoing rapid transformation including government reforms, shifting consumer attitudes and market consolidation, Peoplecare sought to shape their future not be shaped by it.
Delivering a meaningful customer experience
By focusing on the key elements that customers value (the things that matter most), our client would be able to better direct its resources and design a customer experience outcome that was meaningful to their customers.
A new employee value proposition
Australia's largest (not for profit) provider of Aged Care Services wanted help to make the experience of their new staff better in the hope that staff retention would improve.
Niche online experience
With first-hand experience, Dry Hire Online were able to launch a niche ‘online marketplace’ that matched owners (suppliers) and users (hirers) of heavy earth-moving machinery.
Midway sails in the future
Every business organisation has a unique set of challenges and problems. Many of these problems exist in corporate business environments, but can be exaggerated in a family business. Midway Sales, Australia largest importer and retailer of Chinese tractors and a fully Australian owned and operated family business was no different.
Launching a new product in a crowded market
Launching a new product in a crowded market was always going to be a tough ask. It was obvious that if Suncorp wanted to add a new product to their range and into the market, it was going to have differentiate itself from the CBA Dollarmites product.
[toughproblem] helped us rapidly accelerate a corporate integration process. They listened to the brief, responded with a sense of urgency & quality, assembled the right team for our needs & commenced working with us in a true partnership fashion. The proven techniques, processes, training materials and tools they provided, enabled us to quickly get on with it. [toughproblem] offer a practical, accessible, adaptable consulting service which helped QSuper achieve its objectives through a new and innovative approach.
I knew that [toughproblem] would bring a pragmatic approach to designing, documenting and implementing our requirements, and that they would be capable of completing this intensive piece of work within the prescribed deadlines... They compiled a response that was both comprehensive & addressed The Rock’s requirements, but they also positioned it to meet the future needs of our organisation. Overall, they delivered a great “fit for purpose” outcome for The Rock.
[toughproblem] was engaged by the C&K Association Limited’s Board to undertake a strategic and operational review following the resignation of the former CEO. After working with the [toughproblem] team, the leadership team gained a better understanding of the business and the service to our key stakeholders. The guidance and assistance they gave us in developing focused initiatives to improve our total organisation was invaluable. [toughproblem] was able to provide key insight on parts of the business that surprised a number of our long standing employees! They are a master of turning complexity in simplicity. With the help of [toughproblem] we were able to improve our overall service to the front line staff, our head office accountability to each other and generate the largest surplus in C&K history. It was a great team to have around in our time of need.