customer-focused - skill builder program

Our design and innovation “Skill Builder Program” is designed to help you create a more customer-focused organisation.

Our design and innovation “Skill Builder Program” is designed to help you create a more customer-focused organisation. 

(Click on any of the programs below to download a full course outline in PDF format.)

Start here Build your toolbox
An introduction to Human-Centred Design. Gain experience using the processes and approaches that have guided great innovators and designers for decades. Set yourself and your team up to improve the value you create for your customers and organisation. Human-Centred Design: How to Run a Design project. Learn how to lead a team of people through a design project to deliver meaningful and valuable outcomes for your customers and organisation. Customer Experience Pathway Mapping. Gain experience with a tool that will help you think about a product or service from a users perspective and design something that works for them. Creative Thinking Tools for Business. Unleash the power of visualisation, dialogue and heuristics to help you think, create and plan your way out of tough problems.
Problem Framing Immersion Ideation Rapid Prototyping Launch and track
The AtwoB for Strategy Design. Equip yourself with the process, tools and techniques needed to deal with problems that do not respond to logic and analysis and build a roadmap for change. Dynamic Customer Immersion Research Techniques. Use active customer engagement techniques to build empathy for your customers and stay one step ahead of your competitors. How to Run a Powerful Invention Workshop. Equip yourself with the process, tools and techniques to tap into the creative potential within your organisation. Rapid Prototyping Techniques. Learn how to test your ideas with your customers to progressively refine the design through a rapid series of iterations.
Get your project off to a good start See the world through the eyes of the customer Generate innovative ideas Bring your ideas to life

Other courses you may be interested in:

TP9 - Performance Enhancing Thinking Tools for Teams - Training Program
Unleash the power of visualisation, dialogue and heuristics to help you think, create and plan your way out of tough problems.
Teamwork and collaboration are increasingly needed in the complex, rapidly-changing business world. Someone once said “the thinking that got you into the problem is unlikely to be the thinking that gets you out of the problem”.  Do you sometimes think “where do I start?” or “what can I do from here?”. 

Click here to learn more about this training program >>


Other courses coming soon ...